Last Updated: January 15, 2025
Elite23 takes your privacy seriously. This policy explains how we handle information when you use our gaming licensing services. No legal jargon - just straightforward answers about your data.
What Information We Collect
When you request a consultation or apply for licensing support, we collect:
- Contact details: Name, email, phone number, company name
- Business information: Jurisdiction interests, gaming operation type, current licensing status
- Technical data: IP address, browser type, pages visited (via cookies)
- Application materials: Documents you submit for licensing assessments
We don't collect payment card data directly. Our payment processor (Stripe) handles that separately under their PCI-compliant systems.
How We Use Your Information
Here's what actually happens with your data:
- Service delivery: Processing your licensing applications, conducting jurisdiction analysis, providing compliance guidance
- Communication: Sending updates about your application, regulatory changes in your target jurisdictions, appointment reminders
- Improvement: Analyzing website usage to make our resources more helpful
- Legal compliance: Meeting our own regulatory obligations as a gaming consultancy
We never sell your information to third parties. Period.
Who We Share Data With
Limited sharing happens in these scenarios:
- Regulatory bodies: When submitting your licensing applications to gaming commissions (with your explicit consent)
- Service providers: CRM systems, email platforms, document storage (all GDPR-compliant with data processing agreements)
- Legal requirements: If compelled by court order or law enforcement
All third-party vendors sign confidentiality agreements before accessing client data.
Data Security
We protect your information through:
- 256-bit SSL encryption for data transmission
- AES-256 encryption for stored documents
- Regular security audits and penetration testing
- Access controls limiting employee data exposure
- Secure cloud infrastructure (AWS with SOC 2 certification)
Most operators stumble on data breaches during licensing. We handle security upfront so regulators never question your application integrity.
Your Rights
Under GDPR and similar regulations, you can:
- Access: Request copies of data we hold about you
- Correction: Update inaccurate information
- Deletion: Ask us to erase your data (except legally required records)
- Portability: Receive your data in machine-readable format
- Objection: Opt out of marketing communications
Email [email protected] to exercise these rights. We respond within 72 hours.
Cookie Policy
We use essential cookies (site functionality) and analytics cookies (Google Analytics for traffic insights). No advertising trackers. You can disable non-essential cookies in your browser settings without breaking the site.
Data Retention
Active client files: retained during engagement plus 7 years (standard compliance requirement). Marketing contacts: until you unsubscribe. Website analytics: anonymized after 26 months.
International Transfers
Our servers are EU-based. If you're outside Europe, your data may transfer internationally under Standard Contractual Clauses approved by the European Commission.
Changes to This Policy
We update this policy as regulations evolve. Material changes trigger email notifications to active clients. Always check the "Last Updated" date above for the current version.
Contact Us
Questions about your privacy? Reach our Data Protection Officer:
Email: [email protected]
Phone: +356 2034 5678
Address: Elite23 Gaming Consultancy, Level 3, Portomaso Business Tower, St. Julians STJ 4011, Malta
Response time: 48 hours for privacy inquiries, 72 hours for formal data requests.